A loving moment lasts a lifetime™

Return Policy

We put a whole lotta love, time, attention, and detail into every facet of our products. Our goal is to bring you joy. If for some reason, you are not satisfied with your purchase, you have the option to return it.

Our return policy lasts 14 days. If 14 days have gone by since the date of your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in brand new condition in its original condition and packaging. Shipping charges are not refunded. We will notify you via e-mail of your refund once we've received and processed the returned item.

To return a product, please call us at 858-215-1160, Monday - Friday from 9:00AM - 5:00PM PT; or for faster service, email us at connectwithus@prodigikids.com.

We are not responsible for returns lost in transit. In the event that Prodigi Kids makes an order error, we will replace product and ship via a ground service of our choosing.


Due to sanitary reasons, inventory quantities, and shipping charges, we do not offer exchanges.